Robert discusses his third place experience at the Defcon 2017 SE CTF and how his efforts clearly show how easy it is to get sensitive information from any organization. The 2017 Verizon report clearly shows the dramatic growth rate of social engineering attacks and Robert demonstrates how he collected hundreds of data points from the target organization using OSINT techniques. He then goes into the vishing strategy he implemented to maximize the points he collected in the 20 minute live contest. Without much effort Robert was able to know their VPN, OS, patch level, executive personal cell phone numbers and place of residence. 
Robert lifts the curtain of the social engineering world by showing tricks of the trade such as the “incorrect confirmation” which is one of many methods to loosen the tongues of his marks. Robert then shows the pretexts he designed to attack companies and the emotional response each pretext is designed to trigger. By knowing these patters we can better educate our staff. 
With that much information at his fingertips, how long would it take him to convince your executive to make a bank transfer? If your organization lost a few million dollars due to social engineering, who would be to blame? Are you insured for that? Who is getting fired? 
Robert wraps up his talk with a series of strategies companies can take to reduce exposure and risk. He goes over current exposure, building defenses, getting on the offense and finally… a culture shift.